Effective Date: 5 June 2025
Business Name: Wellness with Dora
Website: www.wellnesswithdora.com
Email: wellnesswithdora@gmail.com
Location: NSW, Australia
1. We Respect Your Privacy
At Wellness with Dora, your privacy matters deeply to us. We are committed to protecting the confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, and manage your personal and health information, both online and in clinic.
2. What Personal Information We Collect
We may collect personal details including:
Your full name, email, phone number, and address
Date of birth and emergency contact information
Health history and treatment notes
Appointment records and consultation information
Supplement, pathology, or prescription data
Billing and payment details
Website and usage data (via cookies or forms)
We only collect the information necessary to support your health and provide safe, effective care.
3. How We Collect It
Information is collected when you:
Book or attend a consultation
Fill in an intake or consent form
Subscribe to our emails or downloads
Submit an enquiry through our website
Engage in testing or follow-up support
Use our website, which may gather data such as browser type or device info
4. How We Use Your Information
We use your personal information to:
Deliver naturopathy, nutrition, and massage therapy services
Maintain clinical records and make health recommendations
Communicate with you regarding appointments, results, or follow-ups
Process payments and manage bookings
Send health updates or newsletters (with your consent)
Improve our website and client experience
You will only be contacted for marketing purposes if you opt in, and you can unsubscribe anytime.
5. Disclosure of Personal Information
We may share your personal information only when necessary, such as:
With pathology providers or laboratories (e.g. NutriPath)
With other health practitioners involved in your care (with consent)
With admin or software providers supporting our practice (e.g. Cliniko)
When legally required (court orders, insurance claims, AHPRA)
If the business is sold or restructured, under confidentiality terms
We do not sell, rent, or trade your data to any third parties.
6. Security and Storage
We take reasonable steps to protect your personal data from misuse or loss:
Your records are stored securely in encrypted, password-protected systems
Clinical software and devices are kept private and secure
Please note that data transmission over the internet is not 100% secure. We encourage you to contact us if you're concerned about the use of email or online forms.
7. Accessing or Correcting Your Information
You may request access to your personal or health records at any time, or ask us to update or correct them. To do so, please email wellnesswithdora@gmail.com
We may request ID to verify the request and a small administrative fee may apply. In limited circumstances, we may lawfully refuse access (e.g., if it would impact someone else's privacy or safety).
8. Cookies and Website Analytics
Our website uses cookies and may collect anonymous usage data such as:
Browser type
Device and operating system
Time spent on pages
Referral sources (e.g. search engines)
This data helps us understand how visitors use our site and improve your experience. You can adjust your browser settings to refuse cookies if you prefer.
9. Third-Party Links
Our website may contain links to external websites. These are provided for your convenience only. We are not responsible for the content or privacy policies of those sites, and we recommend you read their privacy statements before sharing any information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website. Please check back periodically to stay informed.
11. Questions or Complaints
If you have a question, concern, or complaint about how your privacy has been handled, please contact us directly:
Wellness with Dora
Email: wellnesswithdora@gmail.com
Website: www.wellnesswithdora.com
We take all concerns seriously and will respond promptly.
